Below you
will find the assessment items as presented on the exam as well as the scoring
rules associated with the item.
1. Applications can be grouped into general use software or industry specific software. What are two examples of industry specific software? (Choose two.)
1. Applications can be grouped into general use software or industry specific software. What are two examples of industry specific software? (Choose two.)
an
educational tool
presentation
spreadsheet
word processing
medical practice management software
database management
presentation
spreadsheet
word processing
medical practice management software
database management
2.
What characteristic of word processing software would make it a local
application?
The
application is shared between users.
The software is stored on the local hard drive.
The software is accessible through a web page.
The software has the ability to manipulate text and graphics
The software is stored on the local hard drive.
The software is accessible through a web page.
The software has the ability to manipulate text and graphics
3.
Which three terms describe different types of computers? (Choose three.)
operating
system
network
laptop
desktop
Windows
mainframe
network
laptop
desktop
Windows
mainframe
4.
What are two benefits of connecting a laptop computer to a docking station?
(Choose two.)
Mobility is
increased.
Less power is required.
An external monitor can be used.
More wireless security options are available.
Alternate connectivity options may be available.
Less power is required.
An external monitor can be used.
More wireless security options are available.
Alternate connectivity options may be available.
5.
Why do servers often contain duplicate or redundant parts?
Servers
require more power and thus require more components.
Servers should be accessible at all times.
Servers can be designed as standalone towers or rack mounted.
Servers are required by networking standards to have duplicate parts.
Servers should be accessible at all times.
Servers can be designed as standalone towers or rack mounted.
Servers are required by networking standards to have duplicate parts.
6.
What measurement is commonly associated with computer processing speed?
bits
pixels
hertz
bytes
pixels
hertz
bytes
7.
What are two advantages of purchasing a preassembled computer? (Choose two.)
usually a
lower cost
exact components may be specified
extended waiting period for assembly
adequate for performing most general applications
suited for customers with special needs
exact components may be specified
extended waiting period for assembly
adequate for performing most general applications
suited for customers with special needs
8. A
user needs to run multiple applications simultaneously on a computer. Which
computer feature is important in the determination of how many simultaneous
applications can be run?
amount of
RAM
clock speed of CPU
driver for video card
amount of cache memory
size of hard disk
RPM speed of the hard disk
clock speed of CPU
driver for video card
amount of cache memory
size of hard disk
RPM speed of the hard disk
9.
Which PC component is used to enable a computer system to exchange information
with other systems on an Ethernet network?
NIC
serial port
parallel port
IR port
USB port
serial port
parallel port
IR port
USB port
10. A
computer user is interested in computer storage. Which storage device typically
has the highest storage capacity?
Blu-ray disc
DVD disc
hard disk
static memory
DVD disc
hard disk
static memory
11.
Which low-cost component is designed to remove only overvoltages from a power
line?
UPS
power supply
surge suppresor
extension cord that has an on/off switch
power supply
surge suppresor
extension cord that has an on/off switch
12.
What two functions does a UPS provide that a surge protector does not? (Choose
two.)
It protects
the computer from voltage surges.
It provides backup power from an internal battery.
It protects the computer from sudden voltage spikes.
It gives the user time to phone the electrical company.
It gives the user time to safely shut down the computer if the power fails.
It provides backup power through a generator provided by the wall outlet.
It provides backup power from an internal battery.
It protects the computer from sudden voltage spikes.
It gives the user time to phone the electrical company.
It gives the user time to safely shut down the computer if the power fails.
It provides backup power through a generator provided by the wall outlet.
13.
Which computer component is considered the nerve center of the computer system
and is responsible for processing all of the data within the machine?
RAM
CPU
video card
sound card
operating system
CPU
video card
sound card
operating system
14.
What can be used to prevent electrostatic discharge (ESD)?
dry and non
humid conditions
carpeted floor
grounding strap
uncluttered work space
carpeted floor
grounding strap
uncluttered work space
15.
Because of the potentially dangerous voltage levels, which two devices should
you not open unless you have been specifically trained to work on them? (Choose
two.)
mouse
printer
monitor
keyboard
hard drive
power supply
printer
monitor
keyboard
hard drive
power supply
16.
In newer operating systems, how are system resources assigned by default when
components are installed?
manually
assigned by the operating system
manually assigned by the administrator
statically assigned by the component to a preset resource
dynamically assigned between the component and the operating system
manually assigned by the administrator
statically assigned by the component to a preset resource
dynamically assigned between the component and the operating system
17. A
user reports that a peripheral device that was installed correctly last week
has not been functioning since the PC was booted today. All other PC functions
are working properly. What are three things a service technician should do to
solve the problem? (Choose three.)
Use the
testing functionality on the peripheral itself, if available.
Verify that all cables are connected properly.
Disconnect all cables connected to the computer except those connected to the peripheral.
Ensure that the peripheral is powered on.
Disconnect the peripheral and verify that the computer is operating normally.
Reload the computer operating system.
Verify that all cables are connected properly.
Disconnect all cables connected to the computer except those connected to the peripheral.
Ensure that the peripheral is powered on.
Disconnect the peripheral and verify that the computer is operating normally.
Reload the computer operating system.
18.
Which two steps should be performed when installing a peripheral device?
(Choose two.)
Download and
install the most current driver.
Connect the peripheral using any cable and any available port on the computer.
Connect the peripheral using an appropriate cable or wireless connection.
Test the peripheral on another machine before installing it on the one where it will be used.
Check the computer documentation to see if the peripheral vendor is compatible with the PC vendor.
Connect the peripheral using any cable and any available port on the computer.
Connect the peripheral using an appropriate cable or wireless connection.
Test the peripheral on another machine before installing it on the one where it will be used.
Check the computer documentation to see if the peripheral vendor is compatible with the PC vendor.
19.
How is a server different from a workstation computer?
The server
works as a standalone computer.
The server provides services to clients.
The workstation has fewer applications installed.
The workstation has more users who attach to it.
The server provides services to clients.
The workstation has fewer applications installed.
The workstation has more users who attach to it.
20.
Administrators at a multicampus college need access to their schedules wherever
the administrators go. Which computing device would be the most appropriate?
PDA
laptop
desktop
mainframe
gaming device
laptop
desktop
mainframe
gaming device
21.
How many unique values are possible using a single binary digit?
1
2
4
8
9
16
2
4
8
9
16
1.
Which method of interacting with an operating system involves typing commands
at a command prompt?
CLI GUI
redirector
kernel translator
redirector
kernel translator
2.
What are two ways that a user can interact with an operating system shell?
(Choose two.)
CLI
OS
GUI
NIC
kernel
OS
GUI
NIC
kernel
3.
What are three characteristics of an operating system that is released under
the GPL (GNU Public License)? (Choose three.)
full access
to source code
software often available free structured development cycle
can be expensive to purchase
limits what end-user can do with code
support normally user-based and often free
software often available free structured development cycle
can be expensive to purchase
limits what end-user can do with code
support normally user-based and often free
4.
Which three resource specifications are given by the manufacturer to ensure
that an operating system performs as designed? (Choose three.)
type of
keyboard
printer requirements
required video memory
required hard disk space
processor type and speed
recommended amount of RAM
printer requirements
required video memory
required hard disk space
processor type and speed
recommended amount of RAM
5. An
operating system is severely damaged. All data on the partition needs to be
deleted, and all application software must be reinstalled. Which installation
method should be used to correct the problem?
clean
install
upgrade
multi-boot
virtualization
upgrade
multi-boot
virtualization
6.
Which two statements should be included in a pre-installation checklist when
upgrading an operating system? (Choose two.)
Verify that
the hardware resources have multiple partitions.
Verify that the hardware resources meet or exceed the published minimum requirements.
Complete a full backup of all important files and data.
Overwrite any data currently contained on the drive to remove all contents.
Verify that the hardware resources are certified to work with the existing operating system prior to upgrading.
Verify that the hardware resources meet or exceed the published minimum requirements.
Complete a full backup of all important files and data.
Overwrite any data currently contained on the drive to remove all contents.
Verify that the hardware resources are certified to work with the existing operating system prior to upgrading.
7.
Which two statements are true about drive partitions? (Choose two.)
Partitions
are necessary in multi-boot installations.
A hard drive can be divided into an operating system partition and a data partition.
User data is never overwritten when a drive is partitioned.
A disk partition is a defined section of an operating system.
Each partition requires a different file system type.
A hard drive can be divided into an operating system partition and a data partition.
User data is never overwritten when a drive is partitioned.
A disk partition is a defined section of an operating system.
Each partition requires a different file system type.
8. Which
Windows file system is more likely to be used in an enterprise-level
environment?
ext2
ext3
NTFS
FAT16
FAT32
ext3
NTFS
FAT16
FAT32
9.
What occurs when computers are configured to receive their network
configurations dynamically?
Each
computer receives a permanent IP address.
A network administrator enters information on each computer.
Each computer requests configuration information from a server.
An NIC automatically provides configuration information to the computer and stores that configuration information.
A network administrator enters information on each computer.
Each computer requests configuration information from a server.
An NIC automatically provides configuration information to the computer and stores that configuration information.
10.
Which three pieces of information must be specified on a computer to allow that
computer to send and receive information across networks? (Choose three.)
IP address
subnet mask
closest server
default gateway
operating system
network card manufacturer
subnet mask
closest server
default gateway
operating system
network card manufacturer
11.
What is the purpose of a default gateway?
physically
connects a computer to a network provides a permanent address to a computer
identifies the network to which a computer is connected identifies the logical
address of a networked computer and uniquely identifies it to the rest of the
network identifies the device that allows local network computers to
communicate with devices on other networks
12.
Which statement is true about installing an operating system on computers in a
networked environment?
The computer
name must be unique for all computers on the same network.
The operating system must be the same on all computers on the same network.
The amount of installed RAM must be the same on all computers on the same network.
The operating system must have the latest patch applied during the installation or it will not participate in the network.
The operating system must be the same on all computers on the same network.
The amount of installed RAM must be the same on all computers on the same network.
The operating system must have the latest patch applied during the installation or it will not participate in the network.
13.
Which two items must be unique to each computer and cannot be duplicated on a
network? (Choose two.)
partition
file system
computer name
IP address
operating system
file system
computer name
IP address
operating system
14.
Which Windows XP Automatic Update option allows you to select the time when a
Windows update is executed?
Automatic
(recommended).
Install updates from the Windows Update web site.
Notify me but don’t automatically download or install them.
Download updates for me, but let me choose when to install them.
Install updates from the Windows Update web site.
Notify me but don’t automatically download or install them.
Download updates for me, but let me choose when to install them.
15.
Which operating system patch installation method is used when a user is
notified of a security update for remotely accessing a computer, but wishes not
to install this patch?
manual
automatic
semi-automatic
prompt for permission
automatic
semi-automatic
prompt for permission
16.
The Lesson TaskMaster application from ChalkBoard has a problem. Every time the
software is installed and loaded on a Windows XP-based Dell computer, and the
moment something is typed followed by a tab, two tabs are inserted instead of
one. What would be the best solution to this problem?
Uninstall
and then reinstall Lesson TaskMaster.
Download, install, and apply a patch from Dell.
Download, install, and apply a patch from Microsoft.
Download, install, and apply a patch from ChalkBoard.
Download, install, and apply a patch from Dell.
Download, install, and apply a patch from Microsoft.
Download, install, and apply a patch from ChalkBoard.
17.
What two items are available from the About Windows option through the Windows
Explorer Help menu? (Choose two.)
a list of
troubleshooting links
the end-user license agreement
a list of installed hardware devices
the date of the last Windows update
the operating system version number
a list of terms with links to definitions
the end-user license agreement
a list of installed hardware devices
the date of the last Windows update
the operating system version number
a list of terms with links to definitions
18.
What Explorer menu option is used to determine the Windows XP version installed
on a computer?
Edit
Help
View
Tools
Favorites
Help
View
Tools
Favorites
19.
Windows XP has a known problem with specific Intel processors. What is the best
course of action to take in this situation?
Power off
the computer and reinstall the CPU.
Delete Windows XP and perform a clean install.
Reinstall Windows XP to the same hard drive partition.
Reinstall Windows XP to a different hard drive partition.
Download and install the Windows patch that fixes this problem.
Replace the Intel processor with one that is approved by Microsoft.
Delete Windows XP and perform a clean install.
Reinstall Windows XP to the same hard drive partition.
Reinstall Windows XP to a different hard drive partition.
Download and install the Windows patch that fixes this problem.
Replace the Intel processor with one that is approved by Microsoft.
20. A
computer in the Advanced Technology Center computer room on the second floor,
room number 217, has the computer name ATC_217_7. What fact is true about the
computer name?
The name is
dynamically assigned by the DNS server.
The name is required to allow connectivity to the DHCP server.
The name must include the floor number to support the SLA agreement.
The names of all devices in a workgroup must be the same to allow LAN connectivity.
The name makes it easier for users to reference the device when connecting to it to share resources.
The name is required to allow connectivity to the DHCP server.
The name must include the floor number to support the SLA agreement.
The names of all devices in a workgroup must be the same to allow LAN connectivity.
The name makes it easier for users to reference the device when connecting to it to share resources.
1.
Which term is used to describe the process of placing one message format into
another format so that the message can be delivered across the appropriate
medium?
flow control
encapsulation
encoding
multicasting
access method
encapsulation
encoding
multicasting
access method
2.

Refer to the graphic. Five PCs are connected through a hub. If host H1 wants to reply to a message from host H2, which statement is true?

Refer to the graphic. Five PCs are connected through a hub. If host H1 wants to reply to a message from host H2, which statement is true?
H1 sends a
unicast message to H2, but the hub forwards it to all devices.
H1 sends a unicast message to H2, and the hub forwards it directly to H2.
H1 sends a broadcast message to H2, and the hub forwards it to all devices.
H1 sends a multicast message to H2, and the hub forwards it directly to H2.
H1 sends a unicast message to H2, and the hub forwards it directly to H2.
H1 sends a broadcast message to H2, and the hub forwards it to all devices.
H1 sends a multicast message to H2, and the hub forwards it directly to H2.
3.
Which two statements concerning networking standards are true?
(Choose two.)
adds
complexity to networks
encourages vendors to create proprietary protocols
provides consistent interconnections across networks
ensures that communications work best in a single-vendor environment
simplifies new product development
encourages vendors to create proprietary protocols
provides consistent interconnections across networks
ensures that communications work best in a single-vendor environment
simplifies new product development
4.
What does the 100 mean when referencing the 100BASE-T Ethernet
standard?
type of
cable used
type of data transmission
speed of transmission
type of connector required
maximum length of cable allowed
type of data transmission
speed of transmission
type of connector required
maximum length of cable allowed
5.
Which address does an NIC use when deciding whether to accept a
frame?
source IP
address
source MAC address
destination IP address
destination MAC address
source Ethernet address
source MAC address
destination IP address
destination MAC address
source Ethernet address
6.
Which type of address is used in an Ethernet frame header?
logical
addresses only
IP addresses only
MAC addresses only
broadcast addresses only
IP addresses only
MAC addresses only
broadcast addresses only
7.
What is the function of the FCS field in an Ethernet frame?
detects
transmission errors
provides timing for transmission
contains the start of frame delimiter
indicates which protocol will receive the frame
provides timing for transmission
contains the start of frame delimiter
indicates which protocol will receive the frame
8.
What is the purpose of logical addresses in an IP network?
They
identify a specific NIC on a host device.
They are used to determine which host device accepts the frame.
They provide vendor-specific information about the host.
They are used to determine the network that the host is located on.
They are used by switches to make forwarding decisions.
They are used to determine which host device accepts the frame.
They provide vendor-specific information about the host.
They are used to determine the network that the host is located on.
They are used by switches to make forwarding decisions.
9.
Which device accepts a message on one port and always forwards the
message to all other ports?
modem
switch
router
hub
switch
router
hub
10.
Which two networking devices are used to connect hosts to the
access layer? (Choose two.)
router
hub
switch
server
computer
hub
switch
server
computer
11.
Host A needs to learn the MAC address of Host B, which is on the
same LAN segment. A message has been sent to all the hosts on the segment
asking for the MAC address of Host B. Host B responds with its MAC address and
all other hosts disregard the request. What protocol was used in this scenario?
ARP
DHCP
DNS
WINS
DHCP
DNS
WINS
12.
A switch receives a frame with a destination MAC address that is
currently not in the MAC table. What action does the switch perform?
It drops the
frame.
It sends out an ARP request looking for the MAC address.
It floods the frame out of all active ports, except the origination port.
It returns the frame to the sender.
It sends out an ARP request looking for the MAC address.
It floods the frame out of all active ports, except the origination port.
It returns the frame to the sender.
13.
What is a benefit of having a router within the distribution layer?
prevents
collisions on a local network
keeps broadcasts contained within a local network
controls which hosts have access to the network
controls host-to-host traffic within a single local network
keeps broadcasts contained within a local network
controls which hosts have access to the network
controls host-to-host traffic within a single local network
14.
Refer to the
graphic. What does the router do after it determines that a data packet from
Network 1 should be forwarded to Network 2?
It sends the
data packet as it was received.
It reassembles the frame with different MAC addresses than the original frame.
It reassembles the data packet with different IP addresses than the original data packet.
It reassembles both the packet and the frame with different destination IP and MAC addresses.
It reassembles the frame with different MAC addresses than the original frame.
It reassembles the data packet with different IP addresses than the original data packet.
It reassembles both the packet and the frame with different destination IP and MAC addresses.
15.
Which table does a router use to make decisions about the interface
through which a data packet is to be sent?
ARP table
routing table
network table
forwarding table
routing table
network table
forwarding table
16.
If the default gateway is configured incorrectly on the host, what
is the impact on communications?
The host is
unable to communicate on the local network.
The host can communicate with other hosts on the local network, but is unable to communicate with hosts on remote networks.
The host can communicate with other hosts on remote networks, but is unable to communicate with hosts on the local network.
There is no impact on communications.
The host can communicate with other hosts on the local network, but is unable to communicate with hosts on remote networks.
The host can communicate with other hosts on remote networks, but is unable to communicate with hosts on the local network.
There is no impact on communications.
17.
What device is typically used as the default gateway for a
computer?
a server
hosted by the ISP
the router interface closest to the computer
a server managed by a central IT department
the switch interface that connects to the computer
the router interface closest to the computer
a server managed by a central IT department
the switch interface that connects to the computer
18.
What type of route allows a router to forward packets even though
its routing table contains no specific route to the destination network?
dynamic
route
default route
destination route
generic route
default route
destination route
generic route
19.
Which two items are included in a network logical map? (Choose
two.)
naming
scheme
IP addressing scheme
length of cable runs
physical location of networking devices
specific layout of interconnections between networking devices and hosts
IP addressing scheme
length of cable runs
physical location of networking devices
specific layout of interconnections between networking devices and hosts
20.
An integrated router can normally perform the functions of which
two other network devices? (Choose two.)
NIC
switch
e-mail server
application server
wireless access point
switch
e-mail server
application server
wireless access point
21.
What is a reason for disabling simple file sharing?
It enables
the user to map a remote resource with a local drive.
It enables the user to share all files with all users and groups.
It enables the user to share printers.
It enables the user to set more specific security access levels.
It enables the user to share all files with all users and groups.
It enables the user to share printers.
It enables the user to set more specific security access levels.
1
Which definition describes the term Internet?
#a network of networks that connects countries around the world
2
What type of connection point is a point of presence (POP)?
#between an ISP and a home-based LAN
3
What is the term for the group of high-speed data links that interconnect ISPs?
#Internet backbone
4
What are three characteristics of business class ISP service? (Choose three.)
# fast connections
# extra web space
# additional e-mail accounts
5
What does the tracert command test?
#the network path to a destination
6
What is a major characteristic of asymmetric Internet service?
#Upload speeds and download speeds are different.
7
Which three elements are required to successfully connect to the Internet? (Choose three.)
#an IP address
#a network connection
#access to an Internet service provider
8
Which two places are most appropriate to use UTP cabling? (Choose two.)
# in a home office network
# inside a school building
9
Which device can act as a router, switch, and wireless access point in one package?
#ISR
10
What type of end-user connectivity requires that an ISP have a DSLAM device in their network?
#digital subscriber line technology
11
Why would an ISP require a CMTS device on their network?
#to connect end users using cable technology
12
Refer to the graphic. What type of cabling is shown?
#fiber
13
Refer to the graphic. What type of cabling is shown?
#UTP
14
Which two characteristics describe copper patch panels? (Choose two.)
#uses RJ-45 jacks
#allows quick rearrangements of network connections
15
What term describes each router through which a packet travels when moving between source and destination networks?
#hop
16
What does adherence to cabling standards ensure?
# reliable data communications
17
What connector is used to terminate Ethernet unshielded twisted pair (UTP) cabling?
# RJ-45
18
Refer to the graphic. What type of cable is shown?
#crossover
19
What are two advantages of cable management? (Choose two.)
#aids in isolation of cabling problems
#protects cables from physical damage
20
What are two common causes of signal degradation when using UTP cabling? (Choose two.)
#having improper termination
#using low quality cables or connectors
21
What are three commonly followed standards for constructing and installing cabling? (Choose three.)
#pinouts
#cable lengths
#connector types
Which definition describes the term Internet?
#a network of networks that connects countries around the world
2
What type of connection point is a point of presence (POP)?
#between an ISP and a home-based LAN
3
What is the term for the group of high-speed data links that interconnect ISPs?
#Internet backbone
4
What are three characteristics of business class ISP service? (Choose three.)
# fast connections
# extra web space
# additional e-mail accounts
5
What does the tracert command test?
#the network path to a destination
6
What is a major characteristic of asymmetric Internet service?
#Upload speeds and download speeds are different.
7
Which three elements are required to successfully connect to the Internet? (Choose three.)
#an IP address
#a network connection
#access to an Internet service provider
8
Which two places are most appropriate to use UTP cabling? (Choose two.)
# in a home office network
# inside a school building
9
Which device can act as a router, switch, and wireless access point in one package?
#ISR
10
What type of end-user connectivity requires that an ISP have a DSLAM device in their network?
#digital subscriber line technology
11
Why would an ISP require a CMTS device on their network?
#to connect end users using cable technology
12
Refer to the graphic. What type of cabling is shown?
#fiber
13
Refer to the graphic. What type of cabling is shown?
#UTP
14
Which two characteristics describe copper patch panels? (Choose two.)
#uses RJ-45 jacks
#allows quick rearrangements of network connections
15
What term describes each router through which a packet travels when moving between source and destination networks?
#hop
16
What does adherence to cabling standards ensure?
# reliable data communications
17
What connector is used to terminate Ethernet unshielded twisted pair (UTP) cabling?
# RJ-45
18
Refer to the graphic. What type of cable is shown?
#crossover
19
What are two advantages of cable management? (Choose two.)
#aids in isolation of cabling problems
#protects cables from physical damage
20
What are two common causes of signal degradation when using UTP cabling? (Choose two.)
#having improper termination
#using low quality cables or connectors
21
What are three commonly followed standards for constructing and installing cabling? (Choose three.)
#pinouts
#cable lengths
#connector types
1
Which two statements describe packets that are sent through a Linksys integrated router using NAT? (Choose two.)
#Packets that are sent to a destination outside the local network need to be translated.
#Packets that are sent between hosts on the same local network do not need to be translated.
2
A PC obtains its IP address from a DHCP server. If the PC is taken off the network for repair, what happens to the IP address configuration?
#The address is returned to the pool for reuse when the lease expires.
3
What is the destination MAC address in a multicast Ethernet frame?
#an address that begins with 01-00-5E in hexadecimal
4
How many bits are available for Class B host IP addresses using a default subnet mask?
#16
5
Which default subnet mask provides the most host bits?
#255.0.0.0
6
Refer to the graphic. NAT and DHCP are installed on the Linksys integrated router. Which IP address is most likely to be assigned to the local computer, Host1?
#10.0.0.17
7
Refer to the graphic. The host requests an IP configuration from the Linksys integrated router which is configured to provide DHCP services. In addition to the host IP address, which additional IP address is provided that will allow the host to access the ISP and the Internet?
#internal IP address of the integrated router that connects to the local network
8
Refer to the graphic. A user at the workstation cannot connect to the server. All cables have been tested and are working and all devices have IP addressing. However, the user cannot ping the server. What is causing the problem?
#The workstation and server are on different logical networks.
9
Which part of an IP address identifies a specific device on a network?
#host portion
10
Which type of server dynamically assigns an IP address to a host?
#DHCP
11
What is one of the purposes of NAT?
#prevents external users from detecting the IP addresses used on a network
12
Assuming a default mask, which portion of the IP address 175.124.35.4 represents the host?
#35.4
13
How large are IPv4 addresses?
#32 bits
14
Which statement is true concerning private IP addresses?
#solves the issue of a finite number of available public IP addresses
15
Yvonne is talking to her friend on the phone. What type of message is this?
#unicast
16
Which of the following are private IP addresses? (Choose three.)
#10.1.1.1
#172.16.4.4
#192.168.5.5
17
Which three statements describe a DHCP Discover message? (Choose three.)
#The destination IP address is 255.255.255.255.
#The message comes from a client seeking an IP address.
#All hosts receive the message, but only a DHCP server replies.
18
What destination IP address is used in a unicast packet?
#a specific host
19
How many usable hosts are available given a Class C IP address with the default subnet mask?
#254
20
What information must be included within a unicast message for it to be delivered on an Ethernet network?
#MAC and IP addresses that correspond to a specific destination host
21
A host with the IP address 172.32.65.13 and a default mask belongs to what network?
#172.32.0.0
Which two statements describe packets that are sent through a Linksys integrated router using NAT? (Choose two.)
#Packets that are sent to a destination outside the local network need to be translated.
#Packets that are sent between hosts on the same local network do not need to be translated.
2
A PC obtains its IP address from a DHCP server. If the PC is taken off the network for repair, what happens to the IP address configuration?
#The address is returned to the pool for reuse when the lease expires.
3
What is the destination MAC address in a multicast Ethernet frame?
#an address that begins with 01-00-5E in hexadecimal
4
How many bits are available for Class B host IP addresses using a default subnet mask?
#16
5
Which default subnet mask provides the most host bits?
#255.0.0.0
6
Refer to the graphic. NAT and DHCP are installed on the Linksys integrated router. Which IP address is most likely to be assigned to the local computer, Host1?
#10.0.0.17
7
Refer to the graphic. The host requests an IP configuration from the Linksys integrated router which is configured to provide DHCP services. In addition to the host IP address, which additional IP address is provided that will allow the host to access the ISP and the Internet?
#internal IP address of the integrated router that connects to the local network
8
Refer to the graphic. A user at the workstation cannot connect to the server. All cables have been tested and are working and all devices have IP addressing. However, the user cannot ping the server. What is causing the problem?
#The workstation and server are on different logical networks.
9
Which part of an IP address identifies a specific device on a network?
#host portion
10
Which type of server dynamically assigns an IP address to a host?
#DHCP
11
What is one of the purposes of NAT?
#prevents external users from detecting the IP addresses used on a network
12
Assuming a default mask, which portion of the IP address 175.124.35.4 represents the host?
#35.4
13
How large are IPv4 addresses?
#32 bits
14
Which statement is true concerning private IP addresses?
#solves the issue of a finite number of available public IP addresses
15
Yvonne is talking to her friend on the phone. What type of message is this?
#unicast
16
Which of the following are private IP addresses? (Choose three.)
#10.1.1.1
#172.16.4.4
#192.168.5.5
17
Which three statements describe a DHCP Discover message? (Choose three.)
#The destination IP address is 255.255.255.255.
#The message comes from a client seeking an IP address.
#All hosts receive the message, but only a DHCP server replies.
18
What destination IP address is used in a unicast packet?
#a specific host
19
How many usable hosts are available given a Class C IP address with the default subnet mask?
#254
20
What information must be included within a unicast message for it to be delivered on an Ethernet network?
#MAC and IP addresses that correspond to a specific destination host
21
A host with the IP address 172.32.65.13 and a default mask belongs to what network?
#172.32.0.0
1.
What type of server would use IMAP?
DNS
DHCP
e-mail
FTP
Telnet
web
DHCP
FTP
Telnet
web
2.
A network client in a corporate environment reboots. Which type of
server would most likely be used first?
DNS
DHCP
e-mail
FTP
Telnet
web
DHCP
FTP
Telnet
web
3.
Which protocol is used by FTP to transfer files over the Internet?
TCP
SMTP
UDP
SNMP
SMTP
UDP
SNMP
4.
Which protocols are TCP/IP application layer protocols? (Choose
two.)
UDP
FTP
IP
SMTP
TCP
FTP
IP
SMTP
TCP
5.
Which of the following are layers of the TCP/IP model? (Choose
three.)
Application
Physical
Internet
Network Access
Presentation
Physical
Internet
Network Access
Presentation
6.
You are creating a network-based video game. What influences your
decision about which transport protocol to use for the application?
UDP will not
disrupt the game to retransmit dropped packets.
TCP provides extra acknowledgements that will ensure smooth video delivery.
Both TCP and UDP can be used simultaneously to ensure speed and guaranteed delivery.
Both TCP and UDP may slow transmission and disrupt game operation, so no transport protocol should be used.
TCP provides extra acknowledgements that will ensure smooth video delivery.
Both TCP and UDP can be used simultaneously to ensure speed and guaranteed delivery.
Both TCP and UDP may slow transmission and disrupt game operation, so no transport protocol should be used.
7.
Whenever e-mail clients send letters, what device is used to
translate the domain names into their associated IP addresses?
Uniform
Resource Locator
Network redirector server
SNMP server
DNS server
Network redirector server
SNMP server
DNS server
8.
A network administrator needs to allow web pages on the company web
server to be accessed securely. What port number is used to request web content
to be transmitted using a secure protocol?
53
69
80
443
69
80
443
9.
Which port number is used by SMTP?
20
21
25
26
110
21
25
26
110
10.
Which protocol is used by e-mail servers to communicate with each
other?
FTP
HTTP
TFTP
SMTP
POP
SNMP
HTTP
TFTP
SMTP
POP
SNMP
11.
A computer user encounters an issue when printing a document. Which
application could a computer user use to contact technical support to gain an
immediate answer to an issue?
blog
e-mail
web mail
instant messaging
virtual reality
virtualization
web mail
instant messaging
virtual reality
virtualization
12.
An Internet server is running both FTP and HTTP services. How does
the server know which of these applications should handle an incoming segment?
The packet
header identifies it as an HTTP or FTP packet.
The data in the segment is specially formatted for either HTTP or FTP.
The segment destination port number identifies the application that should handle it.
The source port number is associated with one of these well known server applications.
The data in the segment is specially formatted for either HTTP or FTP.
The segment destination port number identifies the application that should handle it.
The source port number is associated with one of these well known server applications.
13.
What term is used to describe how TCP/IP protocols are layered and
interact to format, address, and transmit information across a network?
protocol
hierarchy
protocol modeling
protocol stack
protocol layering
protocol modeling
protocol stack
protocol layering
14.
What information is contained in an IP header?
source and
destination IP addresses
source and destination MAC addresses
only destination IP and MAC addresses
both source and destination IP and MAC addresses
source and destination MAC addresses
only destination IP and MAC addresses
both source and destination IP and MAC addresses
15.
Cabling issues are associated with which OSI layer?
4
2
1
3
2
1
3
16.
A device receives an Ethernet frame and recognizes the MAC address
as its own. What does the device do to the message to get to the encapsulated
data?
removes the
IP header
removes the TCP header
passes data to the application layer
removes the Ethernet header and trailer
removes the TCP header
passes data to the application layer
removes the Ethernet header and trailer
17. A client has decoded
a frame and started the de-encapsulation process. In which order does the
de-encapsulation process occur?
1) remove IP
header
2) remove Ethernet header and trailer
3) remove TCP header
4) pass data to the application
2) remove Ethernet header and trailer
3) remove TCP header
4) pass data to the application
1) add TCP header to data
2) add an IP header
3) add frame header and trailer
4) encode the frame into bits
2) add an IP header
3) add frame header and trailer
4) encode the frame into bits
1) remove Ethernet header and
trailer
2) remove IP header
3) remove TCP header
4) pass data to the application
2) remove IP header
3) remove TCP header
4) pass data to the application
1) add TCP header to data
2) add Ethernet header and trailer
3) add an IP header
4) encode the frame into bits
2) add Ethernet header and trailer
3) add an IP header
4) encode the frame into bits
18. What is an advantage of the use of layers in the OSI reference model?
It breaks
network communications into larger parts.
It increases complexity.
It prevents changes in one layer from affecting other layers.
It requires the use of single-vendor equipment for hardware and software communications.
It increases complexity.
It prevents changes in one layer from affecting other layers.
It requires the use of single-vendor equipment for hardware and software communications.
19.
What is the correct order of the layers of the OSI reference model,
starting at the lowest layer and working up the model?
data link,
physical, transport, network, presentation, session, application
physical, data link, network, session, transport, presentation, application
physical, data link, network, transport, presentation, session, application
physical, data link, network, transport, session, presentation, application
application, session, presentation, transport, data link, network, physical
physical, data link, network, session, transport, presentation, application
physical, data link, network, transport, presentation, session, application
physical, data link, network, transport, session, presentation, application
application, session, presentation, transport, data link, network, physical
20.
What three items are contained in an Ethernet header and trailer?
(Choose three.)
source IP
address
source MAC address
destination IP address
destination MAC address
error-checking information
source MAC address
destination IP address
destination MAC address
error-checking information
1.
Why is IEEE 802.11 wireless technology able to transmit further
distances than Bluetooth technology?
transmits at
much lower frequencies
has higher power output
transmits at much higher frequencies
uses better encryption methods
has higher power output
transmits at much higher frequencies
uses better encryption methods
2.
What are three advantages of wireless over wired technology?
(Choose three.)
more secure
longer range
anytime, anywhere connectivity
easy and inexpensive to install
ease of using licensed air space
ease of adding additional devices
longer range
anytime, anywhere connectivity
easy and inexpensive to install
ease of using licensed air space
ease of adding additional devices
3.
What are two benefits of wireless networking over wired networking?
(Choose two.)
speed
security
mobility
reduced installation time
allows users to share more resources
not susceptible to interference from other devices
security
mobility
reduced installation time
allows users to share more resources
not susceptible to interference from other devices
4.
A technician has been asked to provide wireless connectivity to the
wired Ethernet network of a building. Which three factors affect the number of
access points needed? (Choose three.)
the size of
the building
the number of solid interior walls in the building
the presence of microwave ovens in several offices
the encryption method used on the wireless network
the use of both Windows and Appletalk operating systems
the use of shortwave or infrared on the AP
the number of solid interior walls in the building
the presence of microwave ovens in several offices
the encryption method used on the wireless network
the use of both Windows and Appletalk operating systems
the use of shortwave or infrared on the AP
5.
Why is security so important in wireless networks?
Wireless networks
are typically slower than wired networks.
Televisions and other devices can interfere with wireless signals.
Wireless networks broadcast data over a medium that allows easy access.
Environmental factors such as thunderstorms can affect wireless networks.
Televisions and other devices can interfere with wireless signals.
Wireless networks broadcast data over a medium that allows easy access.
Environmental factors such as thunderstorms can affect wireless networks.
6.
What does the Wi-Fi logo indicate about a wireless device?
IEEE has
approved the device.
The device is interoperable with all other wireless standards.
The device is interoperable with other devices of the same standard that also display the Wi-Fi logo.
The device is backwards compatible with all previous wireless standards.
The device is interoperable with all other wireless standards.
The device is interoperable with other devices of the same standard that also display the Wi-Fi logo.
The device is backwards compatible with all previous wireless standards.
7.
Which statement is true concerning wireless bridges?
connects two
networks with a wireless link
stationary device that connects to a wireless LAN
allows wireless clients to connect to a wired network
increases the strength of a wireless signal
stationary device that connects to a wireless LAN
allows wireless clients to connect to a wired network
increases the strength of a wireless signal
8.
Which WLAN component is commonly referred to as an STA?
cell
antenna
access point
wireless bridge
wireless client
antenna
access point
wireless bridge
wireless client
9.
Which statement is true concerning an ad-hoc wireless network?
created by
connecting wireless clients in a peer-to-peer network
created by connecting wireless clients to a single, centralized AP
created by connecting multiple wireless basic service sets through a distribution system
created by connecting wireless clients to a wired network using an ISR
created by connecting wireless clients to a single, centralized AP
created by connecting multiple wireless basic service sets through a distribution system
created by connecting wireless clients to a wired network using an ISR
10.
Refer to the graphic. In the Wireless menu option of a Linksys integrated router, what does the Network Mode option Mixed mean?
The router
supports encryption and authentication.
The router supports both wired and wireless connections.
The router supports 802.11b, 802.11g, and 802.11n devices.
The router supports connectivity through infrared and radio frequencies.
The router supports both wired and wireless connections.
The router supports 802.11b, 802.11g, and 802.11n devices.
The router supports connectivity through infrared and radio frequencies.
11.
Refer to the graphic. In the Wireless menu of a Linksys integrated router, what configuration option allows the presence of the access point to be known to nearby clients?
Network Mode
Network Name (SSID)
Radio Band
Wide Channel
Standard Channel
SSID Broadcast
Network Name (SSID)
Radio Band
Wide Channel
Standard Channel
SSID Broadcast
12.
Which two statements about a service set identifier (SSID) are
true? (Choose two.)
tells a
wireless device to which WLAN it belongs
consists of a 32-character string and is not case sensitive
responsible for determining the signal strength
all wireless devices on the same WLAN must have the same SSID
used to encrypt data sent across the wireless network
consists of a 32-character string and is not case sensitive
responsible for determining the signal strength
all wireless devices on the same WLAN must have the same SSID
used to encrypt data sent across the wireless network
13.
Which two statements characterize wireless network security?
(Choose two.)
Wireless
networks offer the same security features as wired networks.
Wardriving enhances security of wireless networks.
With SSID broadcast disabled, an attacker must know the SSID to connect.
Using the default IP address on an access point makes hacking easier.
An attacker needs physical access to at least one network device to launch an attack.
Wardriving enhances security of wireless networks.
With SSID broadcast disabled, an attacker must know the SSID to connect.
Using the default IP address on an access point makes hacking easier.
An attacker needs physical access to at least one network device to launch an attack.
14.
What type of authentication do most access points use by default?
Open
PSK
WEP
EAP
PSK
WEP
EAP
15.
Which statement is true about open authentication when it is
enabled on an access point?
requires no
authentication
uses a 64-bit encryption algorithm
requires the use of an authentication server
requires a mutually agreed upon password
uses a 64-bit encryption algorithm
requires the use of an authentication server
requires a mutually agreed upon password
16.
What are two authentication methods that an access point could use?
(Choose two.)
WEP
WPA
EAP
ASCII
pre-shared keys
WPA
EAP
ASCII
pre-shared keys
17. What is the
difference between using open authentication and pre-shared keys?
Open
authentication requires a password. Pre-shared keys do not require a password.
Open authentication is used with wireless networks. Pre-shared keys are used with wired networks.
Pre-shared keys require an encrypted secret word. Open authentication does not require a secret word.
Pre-shared keys require a MAC address programmed into the access point. Open authentication does not require this programming.
Open authentication is used with wireless networks. Pre-shared keys are used with wired networks.
Pre-shared keys require an encrypted secret word. Open authentication does not require a secret word.
Pre-shared keys require a MAC address programmed into the access point. Open authentication does not require this programming.
18.
What term describes the encoding of wireless data to prevent
intercepted data from being read by a hacker?
address
filtering
authentication
broadcasting
encryption
passphrase encoding
authentication
broadcasting
encryption
passphrase encoding
19. What access-point feature allows a network administrator to define what type of data can enter the wireless network?
encryption
hacking block
traffic filtering
MAC address filtering
authentication
hacking block
traffic filtering
MAC address filtering
authentication
20. What
are the two WEP key lengths? (Choose two.)
8 bit
16 bit
32 bit
64 bit
128 bit
16 bit
32 bit
64 bit
128 bit
21.
Complete the following sentence: WEP is used to ______ , and EAP is
used to _____ wireless networks.
encrypt;
authenticate users on
filter traffic; select the operating frequency for
identify the wireless network; compress data on
create the smallest wireless network; limit the number of users on
filter traffic; select the operating frequency for
identify the wireless network; compress data on
create the smallest wireless network; limit the number of users on
1.
Identify three techniques used in social engineering. (Choose
three.)
fishing
vishing
phishing
spamming
pretexting
junk mailing
vishing
phishing
spamming
pretexting
junk mailing
2.
During a pretexting event, how is a target typically contacted?
by e-mail
by phone
in person
through another person
by phone
in person
through another person
3.
While surfing the Internet, a user notices a box claiming a prize
has been won. The user opens the box unaware that a program is being installed.
An intruder now accesses the computer and retrieves personal information. What
type of attack occurred?
worm
virus
Trojan horse
denial of service
virus
Trojan horse
denial of service
4.
What is a major characteristic of a Worm?
malicious
software that copies itself into other executable programs
tricks users into running the infected software
a set of computer instructions that lies dormant until triggered by a specific event
exploits vulnerabilities with the intent of propagating itself across a network
tricks users into running the infected software
a set of computer instructions that lies dormant until triggered by a specific event
exploits vulnerabilities with the intent of propagating itself across a network
5.
A flood of packets with invalid source-IP addresses requests a
connection on the network. The server busily tries to respond, resulting in
valid requests being ignored. What type of attack occurred?
Trojan horse
brute force
ping of death
SYN flooding
brute force
ping of death
SYN flooding
6.
What type of advertising is typically annoying and associated with
a specific website that is being visited?
adware
popups
spyware
tracking cookies
popups
spyware
tracking cookies
7.
What is a widely distributed approach to marketing on the Internet
that advertises to as many individual users as possible via IM or e-mail?
brute force
spam
spyware
tracking cookies
spam
spyware
tracking cookies
8.
What part of the security policy states what applications and
usages are permitted or denied?
identification
and authentication
remote access
acceptable use
incident handling
remote access
acceptable use
incident handling
9.
Which statement is true regarding anti-virus software?
Only e-mail
programs need to be protected.
Only hard drives can be protected.
Only after a virus is known can an anti-virus update be created for it.
Only computers with a direct Internet connection need it.
Only hard drives can be protected.
Only after a virus is known can an anti-virus update be created for it.
Only computers with a direct Internet connection need it.
10.
Which two statements are true concerning anti-spam software?
(Choose two.)
Anti-spam
software can be loaded on either the end-user PC or the ISP server, but not
both.
When anti-spam software is loaded, legitimate e-mail may be classified as spam by mistake.
Installing anti-spam software should be a low priority on the network.
Even with anti-spam software installed, users should be careful when opening e-mail attachments.
Virus warning e-mails that are not identified as spam via anti-spam software should be forwarded to other users immediately.
When anti-spam software is loaded, legitimate e-mail may be classified as spam by mistake.
Installing anti-spam software should be a low priority on the network.
Even with anti-spam software installed, users should be careful when opening e-mail attachments.
Virus warning e-mails that are not identified as spam via anti-spam software should be forwarded to other users immediately.
11.
What term is used to describe a dedicated hardware device that
provides firewall services?
server-based
integrated
personal
appliance-based
integrated
personal
appliance-based
12.
Which abbreviation refers to an area of the network that is
accessible by both internal, or trusted, as well as external, or untrusted,
host devices?
SPI
DMZ
ISR
ISP
DMZ
ISR
ISP
13.
Which statement is true about port forwarding within a Linksys integrated
router?
Only
external traffic that is destined for specific internal ports is permitted. All
other traffic is denied.
Only external traffic that is destined for specific internal ports is denied. All other traffic is permitted.
Only internal traffic that is destined for specific external ports is permitted. All other traffic is denied.
Only internal traffic that is destined for specific external ports is denied. All other traffic is permitted.
Only external traffic that is destined for specific internal ports is denied. All other traffic is permitted.
Only internal traffic that is destined for specific external ports is permitted. All other traffic is denied.
Only internal traffic that is destined for specific external ports is denied. All other traffic is permitted.
14.
To which part of the network does the wireless access point part of
a Linksys integrated router connect?
DMZ
external
internal
a network other than the wired network
external
internal
a network other than the wired network
15.
What statement is true about security configuration on a Linksys
integrated router?
A DMZ is not
supported.
The router is an example of a server-based firewall.
The router is an example of an application-based firewall.
Internet access can be denied for specific days and times.
The router is an example of a server-based firewall.
The router is an example of an application-based firewall.
Internet access can be denied for specific days and times.
16.
What environment would be best suited for a two-firewall network
design?
a large
corporate environment
a home environment with 10 or fewer hosts
a home environment which requires secure VPN access
a small business environment which is experiencing continuing DDoS attacks
a home environment with 10 or fewer hosts
a home environment which requires secure VPN access
a small business environment which is experiencing continuing DDoS attacks
17.
What is one function that is provided by a vulnerability analysis
tool?
It provides
various views of possible attack paths.
It identifies missing security updates on a computer.
It identifies wireless weak points such as rogue access points.
It identifies all network devices on the network that do not have a firewall installed.
It identifies MAC and IP addresses that have not been authenticated on the network.
It identifies missing security updates on a computer.
It identifies wireless weak points such as rogue access points.
It identifies all network devices on the network that do not have a firewall installed.
It identifies MAC and IP addresses that have not been authenticated on the network.
18.
Many best practices exist for wired and wireless network security.
The list below has one item that is not a best practice. Identify the
recommendation that is not a best practice for wired and wireless security.
Periodically
update anti-virus software.
Be aware of normal network traffic patterns.
Periodically update the host operating system.
Activate the firewall on a Linksys integrated router.
Configure login permissions on the integrated router.
Disable the wireless network when a vulnerability analysis is being performed.
Be aware of normal network traffic patterns.
Periodically update the host operating system.
Activate the firewall on a Linksys integrated router.
Configure login permissions on the integrated router.
Disable the wireless network when a vulnerability analysis is being performed.
19.
What best practice relates to wireless access point security?
activation
of a popup stopper
a change of the default IP address
an update in the antivirus software definitions
physically securing the cable between the access point and client
a change of the default IP address
an update in the antivirus software definitions
physically securing the cable between the access point and client
20.
Refer to the graphic. In the Linksys Security menu, what does the SPI Firewall Protection option Enabled provide?
It prevents
packets based on the application that makes the request.
It allows packets based on approved internal MAC or IP addresses.
It requires that packets coming into the router be responses to internal host requests.
It translates an internal address or group of addresses into an outside, public address.
It allows packets based on approved internal MAC or IP addresses.
It requires that packets coming into the router be responses to internal host requests.
It translates an internal address or group of addresses into an outside, public address.
1.
What should a network administrator do first after receiving a call
from a user who cannot access the company web server?
Reboot the
web server.
Replace the NIC of the computer.
Ask the user to log off and log on again.
Ask the user what URL has been typed and what error message displays.
Replace the NIC of the computer.
Ask the user to log off and log on again.
Ask the user what URL has been typed and what error message displays.
2.
A customer called the cable company to report that the Internet
connection is unstable. After trying several configuration changes, the
technician decided to send the customer a new cable modem to try. What
troubleshooting technique does this represent?
top-down
bottom-up
substitution
trial-and-error
divide-and-conquer
bottom-up
substitution
trial-and-error
divide-and-conquer
3.
Only one workstation on a particular network cannot reach the
Internet. What is the first troubleshooting step if the divide-and-conquer
method is being used?
Check the
NIC, and then check the cabling.
Check the workstation TCP/IP configuration.
Test all cables, and then test layer by layer up the OSI model.
Attempt to Telnet, and then test layer by layer down the OSI model.
Check the workstation TCP/IP configuration.
Test all cables, and then test layer by layer up the OSI model.
Attempt to Telnet, and then test layer by layer down the OSI model.
4.
Which two troubleshooting techniques are suitable for both home
networks and large corporate networks? (Choose two.)
having a
backup ISR
running network monitoring applications
documenting the troubleshooting process
keeping a record of system upgrades and software versions
keeping spare switches, routers, and other equipment available
running network monitoring applications
documenting the troubleshooting process
keeping a record of system upgrades and software versions
keeping spare switches, routers, and other equipment available
5.
Identify two physical-layer network problems. (Choose two.)
hardware
failure
software configuration
devices not able to ping
loose cable connections
device driver configuration
software configuration
devices not able to ping
loose cable connections
device driver configuration
6.
Which ipconfig command requests IP configuration from a DHCP
server?
ipconfig
ipconfig /all
ipconfig /renew
ipconfig /release
ipconfig /all
ipconfig /renew
ipconfig /release
7.
What command is used to determine the location of delay for a
packet traversing the Internet?
ipconfig
netstat
nslookup
ping
tracert
netstat
nslookup
ping
tracert
8.
What command is used to determine if a DNS server is providing name
resolution?
ipconfig
netstat
nslookup
tracert
netstat
nslookup
tracert
9.
Which troubleshooting method begins by examining cable connections
and wiring issues?
top-down
bottom-up
substitution
divide-and-conquer
bottom-up
substitution
divide-and-conquer
10.
A technician suspects that a Linksys integrated router is the
source of a network problem. While troubleshooting, the technician notices a
blinking green activity LED on some of the ports. What does this indicate?
Self-diagnostics
have not completed.
The power supply is the source of the problem.
The ports are operational and are receiving traffic.
The ports are operational, but no traffic is flowing.
There are no cables plugged into those ISR ports.
The ports have cables plugged in, but they are not functional.
The power supply is the source of the problem.
The ports are operational and are receiving traffic.
The ports are operational, but no traffic is flowing.
There are no cables plugged into those ISR ports.
The ports have cables plugged in, but they are not functional.
11.
A PC is plugged into a switch and is unable to connect to the
network. The UTP cable is suspected. What could be the problem?
A
straight-through cable is being used
The connectors at both ends of the cable are RJ-45.
The RJ-45 connectors are crimped onto the cable jacket.
A crossover cable is being used.
The connectors at both ends of the cable are RJ-45.
The RJ-45 connectors are crimped onto the cable jacket.
A crossover cable is being used.
12.
Refer to the graphic. What configuration is incorrect in the network shown?
The host IP
address is incorrect.
The host subnet mask is incorrect.
The host default gateway is incorrect.
The wired connection is the wrong type of cable.
The Linksys integrated router does not support wireless.
The host subnet mask is incorrect.
The host default gateway is incorrect.
The wired connection is the wrong type of cable.
The Linksys integrated router does not support wireless.
13.
Which three settings must match on the client and access point for
a wireless connection to occur? (Choose three.)
SSID
authentication
MD5 checksum
antennae type
encryption key
MAC address filters
authentication
MD5 checksum
antennae type
encryption key
MAC address filters
14.
A technician is troubleshooting a security breach on a new wireless
access point. Which three configuration settings make it easy for hackers to
gain access? (Choose three.)
configuring
NAT
broadcasting the SSID
using open authentication
enabling MAC address filters
using the default internal IP address
using DHCP to provide IP addresses
broadcasting the SSID
using open authentication
enabling MAC address filters
using the default internal IP address
using DHCP to provide IP addresses
15.
Refer to the graphic. The wireless host cannot access the Internet, but the wired host can. What is the problem?
The host WEP
key is incorrect.
The host IP address is incorrect.
The host subnet mask is incorrect.
The host default gateway is incorrect.
The integrated router internal IP address is incorrect.
The integrated router Internet IP address is incorrect.
The host IP address is incorrect.
The host subnet mask is incorrect.
The host default gateway is incorrect.
The integrated router internal IP address is incorrect.
The integrated router Internet IP address is incorrect.
16.
Refer to the graphic. What configuration is incorrect in the network shown?
The host IP
address is incorrect.
The host subnet mask is incorrect.
The host default gateway is incorrect.
The wired connection is the wrong type of cable.
The Linksys integrated router does not support wireless.
The host subnet mask is incorrect.
The host default gateway is incorrect.
The wired connection is the wrong type of cable.
The Linksys integrated router does not support wireless.
17.
When acting as a DHCP server, what three types of information can
an ISR provide to a client? (Choose three.)
physical
address
MAC address
default gateway
static IP address
dynamic IP address
DNS server address
MAC address
default gateway
static IP address
dynamic IP address
DNS server address
18.
What two items could be checked to verify connectivity between the
router and the ISP? (Choose two.)
router
status page
wireless card settings
router operating system version
local host operating system version
connectivity status as indicated by LEDs
wireless card settings
router operating system version
local host operating system version
connectivity status as indicated by LEDs
19.
A technician is unsuccessful in establishing a console session
between a PC and a Linksys integrated router. Both devices have power, and a
cable is connected between them. Which two troubleshooting steps could help to
diagnose this problem? (Choose two.)
Ensure the
correct cable is used.
Ensure the SSID is the same on both devices.
Ensure both devices have the same IP address.
Ensure both devices have different subnet masks.
Ensure the encryption type on both devices match.
Ensure the link status LED on the integrated router is lit.
Ensure the SSID is the same on both devices.
Ensure both devices have the same IP address.
Ensure both devices have different subnet masks.
Ensure the encryption type on both devices match.
Ensure the link status LED on the integrated router is lit.
20.
Network baselines should be performed in which two situations?
(Choose two.)
after the
network is installed and running optimally
after a virus outbreak is discovered on the network
after major changes are implemented on the network
after several computers are added to the network
at the end of the work week
after a virus outbreak is discovered on the network
after major changes are implemented on the network
after several computers are added to the network
at the end of the work week
21.
Typically, help desk personnel assist end users in which two tasks?
(Choose two.)
identifying
when the problem occurred
determining if other users are currently logged into the computer
updating network diagrams and documentation
implementing the solution to the problem
running a network baseline test
determining the cost of fixing the problem
determining if other users are currently logged into the computer
updating network diagrams and documentation
implementing the solution to the problem
running a network baseline test
determining the cost of fixing the problem
22.
How does remote-access software help in the troubleshooting
process?
Remote
access uses a live chat feature.
Users have to be present so that they can view LEDs and change cables if necessary.
Diagnostics can be run without a technician being present at the site.
FAQs can be consulted more easily.
Users have to be present so that they can view LEDs and change cables if necessary.
Diagnostics can be run without a technician being present at the site.
FAQs can be consulted more easily.
23.
Which two items should be added to the documentation following a
troubleshooting event? (Choose two.)
final
resolution
repetitive measures
number of people involved in the problem
accurate current network infrastructure diagrams
results of successful and unsuccessful troubleshooting steps
repetitive measures
number of people involved in the problem
accurate current network infrastructure diagrams
results of successful and unsuccessful troubleshooting steps
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